When it comes to our reputation, nothing matters more to us than what our players think of the casino. Sure, industry awards are fun. But a short, honest bit of feedback from a player is what really inspires us to keep improving each and every aspect of the casino, from how quickly we pay our players out to our ever-expanding selection of over 5,500 games.

Below are ten of our favorite player reviews from 2023 sourced from Trustpilot and AskGamblers.

Trustpilot

Trustpilot is an internationally recognized platform where consumers can share their experiences with and opinions of companies. It serves as a hub for mostly unbiased reviews, allowing users to make informed decisions based on experiences from fellow consumers. BitStarz Casino has an Excellent rating on Trustpilot with an average score of 4.5 out of 5.

“I would rate BitStarz the highest of all casino experiences. All the bonuses that I have received have been more than expected. The customer service is always upfront and doesn’t string you along. They tell you how it is right up front. I would recommend this casino to anyone who is looking for a great, fun, exhilarating experience.”
– Nico

“Customer Service is excellent! Cash-out experience was excellent and SO fast! Made a crypto deposit (won substantially more) and was able to withdraw with absolutely no issues, and it took less than an hour to receive. Fabulous experience throughout. Highly recommend this establishment.”
– Erin

“This is, for sure, the best casino where I’ve played so far. For me, what really counts is a speedy KYC process, fast payouts, a large offer of games, and above all, the sense of comfort that you’re dealing with a fair establishment. Particularly, the KYC process and payouts are really fast. I’d say unbeatable. Once you have uploaded all requested documents (basically the same as the other casinos but with an approval time that is really very fast), bank transfers are carried out in matters of minutes: in 6-12 minutes, you have your money in your bank account, and you can withdraw it from an ATM if you want! This is an awesome service. It takes practically the same time as walking through a land-based casino to the cashier desk and having your chips converted into cash. Keep going like this!”
– Claudio

“A fellow by the name of Dave with customer service was very helpful in clearing up a simple but frustrating issue I was experiencing. He was friendly, quick, and efficient. Great experience all around.”
– Ian

“This casino is lots of fun, but the biggest and most important thing to me is that I can confirm that I have cashed out winnings on here. I’ve had issues with other online casinos where I never got my winnings due to some unethical discrepancies, so that is the most important thing is that you’re not putting your money on a site that’s gonna come up with some reason you not due your winning’s and the payout was super quick.”
– Nina

AskGamblers

While Trustpilot is a general business review website, AskGamblers is a highly trusted industry-specific alternative. AskGamblers reviews are generally individuals with significant experience in finding and testing online casinos while examining the aspects most important to players. It is, as a result, no small achievement that we have a 10/10 Trusted casino rank and an 8.8 player rating.

Great casino. I’ve been playing here for over six months—excellent selection of slots. Decent bonuses. And most importantly, the withdrawal of funds is made within 24 hours. The support service is always in touch. Friendly service, and it feels like they really want to help. Thank you for your honest work.
– Alice

One of my favorite casinos. I play here regularly and win. I recently won $500 and got it into my account within 4 hours without any problems. I am also very happy with all sorts of loyalty rewards. Highly recommend!
– Conan

One of the best online casinos you could ever play at. It’s a no mess around the casino! Fast account verification and fast withdrawals, The best promotions, great bonuses, rewards with a first-class VIP service, and online support is always available when you need it. Definitely a must-go casino for all players who want the very best
– Kayza

Would highly recommend BitStarz! I have made many withdrawals and have received payment in as little as 10 minutes. The site is well-kept, and customer support is very prompt.
– Brandon

I love playing here, and I’m sure you will, too! There are also frequent leaderboards and tournaments that provide the opportunity to compete against the best of the best. Decent RTP in many slots!
– Mike