Bonus Terms and Conditions
No Deposit Bonuses Terms and Conditions
The maximum winnings that will be paid out resulting from a bonus or free spins that you’ve gotten from us for free, without any deposit being required (e.g., the free spins upon registration, Weekly Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.297 BCH, 1.089 LTC, 0.052 ETH, 588 DOGE, 10,000 JPY 6,000 RUB or 0.00119 BTC.
Any winnings exceeding this amount will be forfeited.
Once the wagering requirements for a no-deposit bonus are met, any funds stemming from the bonus will remain subject to the maximum withdrawal limit outlined above. Any winnings exceeding this limit, including those obtained through additional play after meeting the bonus wagering requirements, will be forfeited.
The wagering requirements for free and registration bonuses are forty (40) times the bonus sum awarded to you, unless stated otherwise in the supplemental terms and conditions. (For registration bonuses, extra spins, free spins, and free bonuses that require no deposit, note that no winnings at all may be withdrawn or transferred until you have transferred at least 20 EUR/USD/CAD/AUD/NZD/USDT, 200 NOK, 1,500 RUB, 0.059 BCH, 0.218 LTC, 118 DOGE, 3000 JPY, 0.010 ETH, or 0.00024 BTC (or currency equivalent) into your player account. In addition, no winnings accrued in connection with any free bonus may be withdrawn or transferred until the wagering requirements have been met.)
For no deposit bonus withdrawals, we reserve the right to request a KYC. Regarding the KYC (Know Your Customer), the documents required for verification may vary depending on the deposit method used.
Players with disposable email addresses are not eligible for any free spins without deposit. If a player despite this would receive free spins without a deposit being made, all winnings from the spins will be confiscated.
In order to receive any no deposit free spins as part of the registration process, you need to verify your account via email. On some occasions, a SMS verification will be required.
Players from the following countries are not eligible for the no deposit free spins: Algeria (DZ), Austria (AT), Bahrain (BH), Bangladesh (BD), Benin (BJ), Bosnia and Herzegovina (BA), Botswana (BW), Burundi (BI), Cameroon (CM), Cape Verde (CV), Chad (TD), China (CN), Comoros (KM), Croatia (HR), Djibouti (DJ), Egypt (EG), Equatorial Guinea (GQ), Eswatini (SZ), Finland (FI), Gabon (GA), Gambia (GM), Germany (DE), Ghana (GH), Guinea (GN), Guinea-Bissau (GW), India (IN), Indonesia (ID), Jordan (JO), Kenya (KE), Kosovo (XK), Kuwait (KW), Lesotho (LS), Republic of North Macedonia (MK), Madagascar (MG), Malawi (MW), Malaysia (MY), Mauritania (MR), Mongolia (MN), Montenegro (ME), Morocco (MA), Mozambique (MZ), Namibia (NA), Nepal (NP), Niger (NE), Nigeria (NG), Oman (OM), Palestine State of (PS), Philippines (PH), Sao Tome and Principe (ST), Senegal (SN), Seychelles (SC), Slovenia (SI), Sri Lanka (LK), Tanzania United Republic of (TZ), Thailand (TH), Togo (TG), Tunisia (TN), United Arab Emirates (AE), Vietnam (VN) and Zambia (ZM)
General bonus terms and conditions apply.
Free Spins Terms and Conditions
For offers that provide free spins or other rewards after a certain period following the qualifying deposit (e.g. the 180 free spins in the Welcome Offer or Wednesday Free Spins), the qualifying deposit must be wagered at least once to meet the offer requirements. Specifically, for the 180 free spins in the Welcome Offer, the deposit must be wagered at least once within 24 hours of depositing. For all other cases (unless specified otherwise), the qualifying deposit must be wagered at least once before the offer expires. If a deposit is not wagered within the specified time, it will not qualify for the promotion.
You do not have to enter a bonus code to qualify for free spins.
Any winnings generated from free spins will be awarded with a wagering requirement of 40 (forty).
To activate your free spins you must access and open the game within 1 day of them being credited, otherwise they will expire.
Once your free spins have been activated you must complete all game rounds within 1 days otherwise they will expire.
BitStarz reserves the right to cancel or amend these terms & conditions at any point without any prior notice.
The 180 Free spins that are being credited as a part of our welcome package will be credited in increments of 20 per day (as long as the player qualifies and meets all the requirements for the promotion). First 20 are credited right after your first deposit, and then 20 more 24 hours later. This will go on for 8 straight days until you get a total of 180 free spins. Please note, cancelling any part of the welcome free spins at any stage prior to completion, will forfeit the remaining free spins.
For example, if you cancel your 6th set of free spin winnings, sets 7–9 won’t be issued. However, you can still take part in the remaining deposit bonuses from the welcome package (if any are left to claim)
What games you can use your free spins on depends on what country you're in. Kindly check the bonus section once logged into your account to see which games.
Wednesday Free Spins are only issued under a single currency, the last active currency used during the campaign period.
Kindly note that you have to have made 4 deposits prior to participating in the Wednesday Free Spins promotion to be eligible for the free spins. The same applies to the Reload Monday promotion. These 4 deposits do not include the ones that are needed for claiming the promotional offer. To participate in the level up adventure you must have made one deposit lifetime.
Making a cash out to another BitStarz account for the purpose of receiving a bonus is not permitted. If such actions are practiced, BitStarz reserves the right to confiscate any winnings derived from the bonus.
General Bonus Terms and Conditions
All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Neteller etc), IP, or shared computer, e.g. public library or workplace.
We reserve the right to not pay players using disposable email addresses
Players from the following countries are not eligible for any promotional offer, unless stated otherwise in the Promotion rules: Slovenia (SI), Croatia (HR), Bosnia and Herzegovina (BA), Republic of North Macedonia (MK), Montenegro (ME), Austria (AT), Kosovo (XK) and Finland (FI).
We reserve the right to lower the percentage of the Reload Monday bonus to a 25% bonus for players who we deem have received an un-proportionate level of bonuses based on their bonus release to deposit ratio. Furthermore, we reserve the right to exclude players entirely from receiving bonuses at our sole discretion.
You can utilize different parts of the welcome package in various currencies. For example, you can claim the first deposit bonus in euros and the second deposit bonus in bitcoin.
All bonuses (unless otherwise specified) need to be wagered 40 (forty) times before the funds can be withdrawn.
Bonus funds cannot be used on certain games due to specific game mechanics. Games with progressive jackpots or accumulating mechanics are excluded from contributing to bonus wagering requirements. Additional games may also be restricted at our discretion.
Table games, live games, instant-win games, lotteries, and bingo typically contribute 5% towards wagering requirements. Any applicable contribution rates or exclusions are automatically managed by our systems to ensure compliance with bonus policies.
Please note that the list of excluded games is dynamic and may change as new games are released, updated, or identified for restrictions.
In case a game is not available with bonus funds a message will appear on the screen when entering the game. But for assistance with bonus restrictions or questions regarding specific games, please contact customer support.
Players may request a withdrawal of their deposited funds before fulfilling the bonus wagering requirements. However, the bonus must first be cancelled, and in doing so, the bonus amount and all associated winnings will be forfeited. This is because winnings are tied to the bonus. Additionally, please note that when playing with an active bonus, deposited funds (real money) are used before the bonus funds.
All bonuses that are a part of the Welcome Package are valid for 7 days. All other bonuses (unless otherwise stated) will expire after 24 hours from being issued.
Bonus funds and any winnings accumulated while using the bonus will be forfeited if the bonus expires or is cancelled.
When betting, placed bets are deducted from the player’s cash balance. However, if no cash balance is available the bet placed will be deducted from the player’s bonus balance.
Until the playthrough requirements have been met, the maximum allowable bet with a bonus active is 5 EUR/USD/CAD/AUD/NZD/USDT, 50 NOK, 500 JPY, 300 RUB, 0.01 BCH, 0.05 LTC, 0.0015 ETH, 15 DOGE or 0.00006 BTC.
This restriction also applies to double-up wagers after a game round has been completed (e.g., wagering winnings from a game round on red/black) and in-game bonus features that can be purchased like “bonus-buys”.
Any bonus may be cancelled before fulfilling the wagering requirements. Players have the option to remove their bonus by contacting BitStarz support or by using the "Cancel" button on their bonus found under "My Rewards and Prizes." Please be aware that choosing to cancel the bonus will lead to the forfeiture of both the bonus amount and any associated winnings.
Only one promotional offer can be claimed at a time (Excluding Bonuz Mania). Deposit bonuses cannot be stacked.
BitStarz management reserves the right to void any bonuses and/or winnings obtained through fraudulent behavior.
Any "free spin" or "bonus" winnings resulting from bonus funds after the bonus has been wagered, lost or forfeited shall be removed.
All withdrawals will be subject to an internal audit before being processed. BitStarz reserves all rights to void bonuses or any winnings resulting from failed audits. Players hereby consent to this policy in advance.
If, upon such a review, it appears that a Player(s) are taking advantage of any software or system bug or failure, or participating in any form of activity that BitStarz, in its sole and complete discretion, deems to be abusive ('Promotion Abuse'), BitStarz reserves the right to revoke the entitlement of such a Player to receive or benefit from the promotion (and/or withhold the pay out of the proceeds of such abuse to the Player/s in question). Only fully settled bets (i.e. bets that result in a win or loss) will be counted towards wagering.
Multiple accounts are not permitted. Creating more than one accounts with BitStarz in order to claim any bonuses is deemed as bonus abuse and may result in confiscated funds.
Bonus round and free spins do not qualify for the jackpot bonuses pursuant to casino software provider rules. Only real money rounds qualify for the jackpot bonuses.
Minimal risk bets on any games (i.e. betting in proportions on different outcomes in the same hand to create "action" with minimal risk) do not qualify for completing the wagering requirement. Examples of minimal risk bets include betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in Baccarat.
If it's discovered that a group of players are using the same betting patterns and are connected via (but not limited to) location, banking pattern or IP, BitStarz management will at its own discretion have the mandate to confiscate bonus winnings and/or deposit.
If, while playing at BitStarz Casino, you win a sum regarded by BitStarz Management as worthy of publicity, you agree to make yourself available for any event of such nature arranged by BitStarz. While BitStarz protects all personal data entrusted to us, we reserve the right to use first names and the first initial of the last name in any BitStarz announcement about promotion results or on the website or lobby.
Regarding the bonuses and promotions, all times and dates are stated in CET/CEST.
When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have two options: either complete the wagering requirement of the bonus or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Additionally, please be aware that the expiry of the bonus will result in the same outcome as cancelling it; both actions lead to the forfeiture of the bonus and any associated winnings. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement.
In the event of any dispute, the decision of BitStarz will be final.
Kindly note that it's not allowed to use bonus funds purely to progress through bonus stages in games and then complete the final stages with cash bets. If such a tactic is adopted, BitStarz reserves the right to confiscate the winnings.
Kindly note that if your balance drops below $0.10 or currency equivalent, the bonus will be forfeited. Furthermore, engaging in "Bonus Hunting" by reaching a bonus feature, exiting the game to later go back and play the feature is not permitted either. Such actions may result in the confiscation of any winnings relating to this.
If you use a promo code for a promotion you are not eligible for, you will not receive the associated bonus. This includes not receiving the bonus linked to the specific promo code used, as well as any other bonuses for the deposit made.
Deposit bonuses will be added instantly. If you're eligible for a deposit offer and do not receive it, you need to contact the customer support before you start playing. Failure to do so will disqualify you from receiving the bonus retroactively.
Please note that expired/cancelled bonuses and free spins can not be reinstated.
The Terms and Conditions as published on the Website (and updated from time to time) are in English and it is the English version of these Terms and Conditions that form the basis of these Terms and Conditions only. Translations into other languages may be made as a service and are made in good faith. However, in the event of differences between the English version and a translation, the English version has priority over any translation.
Last updated: February 10th 2025