FAQ

The first thing you’ll need to do is click on the SIGN UP button, which you’ll find in the upper right-hand corner of the landing page. Next, fill in the required fields. Once that’s done, we’ll send you a link via email. Click on the link to verify your email address and that’s it – your account is now fully active.

You’ll need to create a new password, which is easy. Hit the LOGIN button and click on FORGOT PASSWORD? Enter your email address in the empty field and we’ll send you instructions and a link that will prompt you to enter a new password. That’s it!

Alternatively, you can always get hold of our super helpful customer support team via Live Chat (on our site) or drop them an email at support@bitstarz.com – our warriors will sort you out in no time.

There are two options for buying Bitcoin, or any other crypto for that matter. The first is to buy through one of our trusted exchange partners and this is how you do it.

Click on the green DEPOSIT button at the top right of your screen once you’re logged in. You’ll see a pop-up box – select the currency of your choice, enter the amount you want to purchase, and when you hit the PLAY WITH bar, you’ll see another pop-up box with a BUY CRYPTO tab. Click on that and select the exchange you’d like to make the purchase through and follow the prompts.

If you’re still unsure, check out the “How to Buy Crypto” tab in the hamburger menu on our site.

The other option is to buy your crypto on the exchange of your choice – for example Binance, Coinbase, Kraken et cetera.

Absolutely! Many of our games –including BitStarz originals games – are Provably Fair, meaning you can verify their authenticity. Look for the “Fairness” tab and once you click on this, you’ll see instructions under “About Fairness.”

BGaming, EvoPlay and SoftSwiss are game studios that also offer Provably Fair games – look for the “Provability” button to see for yourself.

In addition, BitStarz is licensed by the Curacao Gaming Commission which guarantees the fairness of our other games. They’ve also issued us with a certificate that validates our Random Number Generator – in other words, this verifies the statistical randomness of the generated numbers to ensure fairness for our players.

Unfortunately not; you’ll need to cash out using the same method you used to deposit your funds. Also, you’ll need to use the same vendor.

So, for example, if you’re depositing fiat currency via Skrill, you’ll need to withdraw with Skrill and not by means of Neteller or some other 3rd party. If you deposit in crypto, then your withdrawal needs to be in the same crypto (eg Bitcoin) to the same wallet.